Spinita Terms and Conditions for using your account

These Terms and Conditions govern access to Spinita, account registration, games, promotions, deposits, withdrawals and support. They form a binding agreement between you and the Spinita operating entity identified during registration. Read them before creating or funding an account.

1. Acceptance and document priority

By creating an account or using the service, you agree to these Terms, the Privacy Policy, Responsible Gambling Policy and any rules attached to a game or promotion. Specific promotion rules apply in addition to these Terms. If a specific rule conflicts with a general promotional statement, the detailed rule displayed for that offer controls.

2. Eligibility and legal age

You must meet the legal gambling age and be legally permitted to use the service from your location. You are responsible for understanding the laws that apply to you. We may request evidence of age, identity, address and eligibility at registration, before a transaction or during an account review.

3. One accurate account per player

You may hold one account unless we approve otherwise in writing. Registration details must be accurate, complete and kept current. The account, email, telephone number and payment methods must belong to you. Duplicate, transferred, shared or impersonated accounts may be suspended while activity and balances are reviewed.

4. Login security

Keep credentials confidential and use a unique password. Activity completed through valid credentials may be treated as authorised unless you notify us promptly of compromise. We may require a password reset, additional authentication or verification when login behaviour creates a security concern.

5. Identity, payment and source-of-funds checks

We may request government identification, proof of address, payment ownership and source-of-funds or source-of-wealth evidence. Documents must be current, complete and readable. A withdrawal or other account action may remain pending while required checks are completed. Failure to provide satisfactory evidence can lead to account restrictions or closure as permitted by law and these Terms.

6. Deposits and account balance

Deposits must come from a payment method you are authorised to use. The cashier shows current routes, currency, minimums, maximums and possible processing information. We may reject, reverse or review a payment affected by mismatch, chargeback, fraud indicators, technical error or third-party ownership.

The account balance is not a bank account and does not earn interest. Funds may be separated into cash and bonus balances. The account interface determines which balance is used first under the applicable promotion rules.

7. Bonus and promotion conditions

Each promotion can set its own eligibility, activation method, qualifying deposit, wagering, game contribution, maximum stake, validity, free-spin value and withdrawal conditions. Review those terms before opting in.

Unless the offer states otherwise:

• only one eligible player or household may claim the offer;
• bonus funds must meet wagering before associated winnings can be withdrawn;
• some games may contribute at a reduced rate or not at all;
• a maximum stake may apply while wagering is active;
• withdrawing or cancelling can remove remaining bonus value;
• irregular, coordinated or low-risk wagering can trigger review.

8. Games, results and interrupted rounds

Game rules, paytables and return information are available within the relevant title. Results are generated by the game system and recorded in transaction history. If a round is interrupted, reopen the game or account history before placing another wager. Server records determine the result where permitted by applicable rules.

Obvious display, pricing, settlement or technical errors do not create a valid entitlement. We may correct an erroneous balance or settlement and will provide an account explanation where required.

9. Withdrawals

Submit withdrawals through the cashier using an eligible route. We may return funds to the original deposit method where required. Before approval, we can check identity, payment ownership, bonus status, gameplay, chargeback risk and compliance records.

Current minimums, maximums and estimated processing periods appear in the cashier. A processing estimate begins after required documents and reviews are complete. Payment providers can add their own transmission time.

10. Prohibited conduct

You must not:

• provide false details or use another person’s identity or payment method;
• create duplicate accounts or transfer account access;
• use bots, scripts, automation or prohibited assistance;
• exploit errors, delayed data, game faults or promotion weaknesses;
• collude, coordinate outcomes or manipulate wagering;
• launder funds or use the account primarily as a payment-transfer route;
• threaten staff or misuse support channels;
• attempt unauthorised access to systems, accounts or data.

We may investigate, suspend transactions, remove benefits obtained through a breach, close an account and report conduct where legally required.

11. Complaints and disputed transactions

Contact support first with the registered email, date, amount, transaction or game reference and a clear description. Keep screenshots or documents that support the issue. We will review account and system records and communicate the outcome through an appropriate channel. Escalation rights and external dispute options depend on the operating entity and applicable rules shown in your account Terms.

12. Responsible gambling and account controls

Gambling is entertainment with a risk of financial loss. You can use available limits, cooling-off and self-exclusion controls. A request may affect access to the account, promotions and marketing. See the Responsible Gambling Policy before changing or removing a control.

13. Intellectual property

The site, software, graphics, text, trademarks and game content are protected by intellectual property rights. We grant a limited, personal, revocable right to use the service for lawful entertainment. Copying, scraping, commercial reuse, reverse engineering or redistribution is prohibited unless expressly authorised.

14. Service changes and liability

We may change features, payment routes, games, promotions or account controls as permitted by law. Nothing in these Terms excludes liability that cannot legally be excluded. Subject to that limitation, we are not responsible for losses caused by a player’s breach, insecure device, disclosed credentials, provider outage or events beyond reasonable control.

15. Closure, suspension and surviving obligations

You may request account closure through support. We may suspend or close an account for security, verification, legal, responsible-gambling or breach reasons. Outstanding verification, payment, dispute, fraud and record-retention obligations can continue after closure.

16. Amendments and governing terms

We may amend these Terms to reflect product, provider, legal or regulatory changes. The Last Updated date shows the current publication. Material amendments may be communicated through the account or registered contact channel. The governing law and operating entity applicable to you are identified in the contractual terms presented during registration.