Spinita
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Spinita Privacy Policy for account, payment and website data

This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit Spinita, create an account, use the cashier, complete verification, contact support or use our games and promotions. It also explains the choices and rights available to you. The data controller is the Spinita operating entity identified in the Terms and Conditions applicable to your account.

1. Scope and acceptance

This policy applies to our websites, mobile browser experience, account services, cashier, customer support and related communications. By using the service, you acknowledge that personal data will be handled as described here and as required by applicable gambling, anti-money-laundering, fraud-prevention and financial rules.

2. Personal data we collect

2.1 Registration and profile data

We collect details such as name, date of birth, residential address, country, email address, telephone number, account currency, username and login credentials. We also record account preferences, responsible-gambling controls and communication choices.

2.2 Verification and compliance data

We may collect copies or images of identification, proof of address, payment ownership evidence, source-of-funds or source-of-wealth records and information required for enhanced due diligence. Verification records may include the outcome of document, age, sanctions, politically exposed person and fraud checks.

2.3 Financial and gameplay data

We process deposits, withdrawals, payment route, transaction reference, amount, currency, status and related account balance information. We also record game activity, stakes, results, bonus use, wagering progress, session history, limits and account interventions.

2.4 Device, website and cookie data

Technical records may include IP address, device type, operating system, browser, language, approximate location, login time, pages viewed, click path, identifiers and security events. Cookies and similar technologies support authentication, preferences, fraud prevention, performance measurement and, where permitted, marketing.

2.5 Communications

When you use live chat or email, we retain the message, attachments, time, channel and action taken. Calls may be recorded where the channel provides notice and applicable law permits recording.

3. Why we use personal data

We process data to:

  • create, administer and secure your account;
  • confirm age, identity, address and payment ownership;
  • process deposits, withdrawals and balance adjustments;
  • provide games, bonuses, loyalty activity and account history;
  • detect fraud, collusion, money laundering and prohibited conduct;
  • apply limits, cooling-off, self-exclusion and player-protection measures;
  • answer support requests and resolve complaints;
  • comply with legal, regulatory, tax and reporting duties;
  • maintain service performance and improve navigation;
  • send service notices and permitted marketing communications.

4. Legal bases

Depending on the activity and jurisdiction, processing may be necessary to perform our contract with you, comply with a legal obligation, protect legitimate interests, protect vital interests or act on consent. Where consent is the basis, you may withdraw it without affecting processing completed before withdrawal. Essential account, security and compliance processing cannot be switched off while the account remains active.

5. Cookies and preference controls

Essential cookies keep sessions secure and enable account functions. Preference cookies remember selections. Analytics cookies help us understand service performance. Marketing cookies support permitted campaign measurement and personalisation. You can adjust non-essential categories through the available consent tool or browser controls. Blocking essential cookies can prevent login or cashier functions from working correctly.

6. Who receives personal data

We may share necessary data with payment processors, identity-verification providers, fraud and security services, game suppliers, hosting and cloud providers, communications suppliers, professional advisers, auditors, regulators and law-enforcement bodies. Each recipient receives only the data required for its role and is subject to contractual or legal safeguards.

We do not sell personal data as a standalone product. A business restructuring, merger or transfer may involve data moving to a successor that must continue to protect it under applicable law.

7. International transfers

Some providers may process data outside your country. Where required, we use recognised transfer mechanisms, contractual safeguards and security controls. You may contact support for information about the safeguards relevant to your data.

8. Retention

We retain account, transaction, verification, safer-gambling and communication records for the period required by law, regulation, dispute handling, fraud prevention and legitimate business needs. Different record categories can have different retention periods. Data is deleted, anonymised or access-restricted when the applicable purpose and required period end.

9. Your privacy rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also object to direct marketing at any time. Some requests cannot override legal duties to retain gambling, transaction, verification or fraud records.

Submit a request through support using the email connected to your account. We may ask for identity confirmation before disclosing or changing personal data. We respond within the legally applicable period and explain any permitted limitation.

10. Security measures

We use encrypted transmission, access controls, monitoring, account authentication, supplier reviews and operational procedures to reduce unauthorised access, loss, alteration or disclosure. No online system removes every risk. Protect your password, avoid shared devices, log out after a session and report suspicious activity promptly.

11. Children and age verification

Our gambling services are for adults who meet the legal age applicable to their location. We use age and identity checks and may suspend activity while a check is completed. Parents and guardians should use device and network controls to prevent access by minors.

12. Marketing choices

You can change permitted email, SMS and push preferences through the account or unsubscribe route. Service, security, transaction and regulatory messages may still be sent because they are necessary to administer the account.

13. Changes to this policy

We may update this policy when products, providers, laws or processing practices change. The Last Updated date identifies the current text. Material changes may also be communicated through the account or registered contact channel.

14. Privacy questions and complaints

Contact our support team for privacy questions or rights requests. Include your registered email and the nature of the request, but do not send a password or full payment credentials. You may also complain to the competent data-protection authority where applicable.